The City of Kent’s Utility Billing is done through the Budget & Finance Department.
Water shut off is suspended during COVID-19 state of emergency. Read the full memo on our website.
As of Tuesday, March 17, 2020, the Utility Billing Department will be CLOSED to the public until further notice.
Preferred payments can be made via mail, drop box or online. Additional phone payment options are available. If you need assistance call us at 330-678-8104 or visit Budget & Finance online. Thank you for your cooperation.
Set Up Water Service
If you are a new resident, you must contact our department to set up water service in Kent. If you have any questions or have received an estimated water bill, you need to contact the Utility Billing office. Our phone number is 330-678-8104 and we are open weekdays, between 7:30 a.m. and 5 p.m., except legal holidays.
If you would like to pay your water bill through direct debit, an authorization form is found in every issue of the Tree City Bulletin.
Utility Billing Forms
- Application for Services (PDF)
- Automatic Draft Authorization (PDF)
- Senior Disabled Discount Application (PDF)
- Swimming Poll Credit Application (PDF)
Online Bill Payment
The City of Kent is pleased to announce that online payment of your Utility Bill is now available! You can make payments with credit card or e-check without having to pay a convenience fee. An email receipt option will be presented at the end of your transaction.
You will need your Utility account number when first registering your online payment profile. Visit the online payment portal.